FAQs logo
FAQs logo

All collections

Cancellations

4 articles

Articles

Why Was My Subscription Cancelled?

Your subscription may be cancelled if it's deemed as a remote address and we cannot find a shipping courier that will deliver to you in a timely manner, with an affordable shipping cost. If your subscription is cancelled a customer support representa

I Just Placed An Order, Can I Cancel It?

Once an order is placed, our team starts working hard to process and fulfil your new crate so that it ships out to you in as little time as possible!. Please understand that there are no cancellations, except for future renewals, as stated in our dis

Can I Cancel And Refund Long Term Subscription?

You will only be able to cancel future subscription renewals. We cannot refund the remainder of the subscription. This applies to 3-month, 6-month, and 12-month subscriptions. Before ordering your subscription, please keep this in mind. If you are un

I Forgot To Cancel My Subscription, Can I Return The Crate?

It is in our policy that subscriptions must be canceled prior to the billing date or they will renew for another month. Read more on how to cancel your subscription here. Once your subscription renews and your order has been processed, we are unable