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Shipping

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Shipping Fee

We now offer Free Worldwide Shipping! However, there are some areas around the world that have a shipping fee of $9.95. Please fill in your shipping address at checkout to see if you may incur a fee. Or you can visit our Shipping Page for a dropdown,

US Shipping Method

If you're living in the US we have great news. We have upgraded your shipping method from Japan Post to USPS Priority Mail. This will be effective from your April 2022 crates and on. What are the benefits:. Best of all? Shipping stays free. *Fulfillm

Rest Of the World Shipping Method

YAY!! We have upgraded your shipping method from Japan Post to DHL and Fast Delivery. This will be effective from your April 2022 crates and on. What are the benefits:. *Fulfillment of the crates takes 5-10 business days. *Our couriers may not be ava

Delivery Time Frame

We now offer Free Shipping to many countries, including, USA, Canada and Australia!!. Delivery times vary depending on the destination country and available shipping services. See below for estimated delivery times according to country. United States

Missing Crate

Please write to our customer support [email protected] if your crate is missing. In order for us to track your crate, with a tracking link, you need to let us know within 60 days of the order date. If you have not written in within that timeframe,

WHEN WILL MY CRATE SHIP?

We are working as hard as we can to ensure that your crate will be processed and shipped out as soon as it can be. Crates are now being shipped out within 5-10 business days of your initial order. Once your crate is on its way to you, you will receiv

Shipping Status Is Showing As Delivered, Where Is My Crate?

If your shipping status is showing as delivered and your crate isn’t there, please contact the shipping courier/local postal service for an up-to-date status on your delivery. If you’re unsure of whether you will be home during the delivery, please c

Last Day to Change My Address

For recurring month-to-month subscriptions, address changes need to be made before that month's renewal. If you are unsure of your new address, please skip your renewal date or send an email to [email protected] so we can hold your shipment. For mu